Vroon .... connecting markets

We are looking for candidates for the following position in our Breda office:

ICT Service Desk Analyst (1 fte)

We are looking for candidates for the following position in our Breda office:

ICT Service Desk Analyst (1 fte)

With headquarters located in Breda (the Netherlands), Vroon employs about 3,000 professionals in offices around the world and on board a diverse fleet of approximately 140 vessels. The Company is active - through various subsidiaries and under different brand names - in the following business segments: livestock carriers; offshore-support vessels; offshore maintenance and engineering services; dry-cargo vessels; container vessels; product tankers; high-heat tankers; car carriers and vessel-management services.

From our Breda head office, approximately 120 staff support the Company’s activities.

The ICT Department provides support to the Vroon offices, vessels and employees worldwide.

What will you do?
As a member of our skilled ICT Service Desk team, you will:

  • Deal with ICT-related questions, requests or incidents via phone, mail or ticketing system (TopDesk) on a daily basis;
  • Manage ICT-related (first or second line) issues that occur in our head office, other offices or on board our vessels. In more detail this entails:
    • Registering, updating and keeping track of issues in the ticketing system;
    • Solving ‘easy-fix’ issues yourself and corresponding with internal business-applications, and infrastructure teams or third-party partner on more complex issues;
    • Communicating and guiding our employees through problematic situations to solve them as soon as possible;
    • You will monitor and prioritise issues to solve them, together with your colleagues in our business-applications and infrastructure teams.
  • Image laptops, desktops and iPhones for new starters;
  • Coordinate ICT lifecycles on board our vessels;
  • Take initiatives improving the ICT environment, processes and services;
  • Occasionally travel to offices and/or vessels (as required).

You communicate directly with internal and external second-level business-applications, and infrastructure teams, ensuring timely resolution of reported issues.

In addition, the ICT Department is responsible for an important project in the years ahead, developing and implementing a cloud strategy. This cloud strategy is expected to be based on Microsoft products, such as Office365 and Azure.

What do we offer?
We believe that to be an employer of choice, we need to take care of our employees. This is why, if you join our team, you will enjoy benefits such as:

  • A salary in line with the market;
  • A Company smartphone;
  • A wide range of development opportunities, including a (free) training programme and an annual personal budget that can be used for your own personal and professional development goals;
  • A company restaurant, in which it is a pleasure to have lunch or conduct meetings.

Who are we looking for?
If you are a go-getter who loves to solve technical problems and a customer-focused individual who likes a dynamic environment, you may be the person our team needs. We are looking for a customer-focused individual who has strong technology skills, professional verbal and written communication skills, and the drive to excel joining our team as an ICT Service Desk Analyst.

Our preferred candidate has:

  • An MBO 4 degree in Information Technology or equivalent;
  • A minimum of one year's experience in a similar position;
  • Competencies: a customer focus, stress-resistant, problem solver, team player, accurate, able to plan and organise;
  • Experience in an international environment;
  • Excellent verbal and written communication and reporting skills in English are essential.


Job information:

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For more information, please contact our HR Officer, Evelien Overmans (T: +31 76 20 68 100).
Applications in English, including curriculum vitae, should be addressed to careers@vroon.nl

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